Industries · Retail
Business Central for Retail
Connect your POS, e-commerce storefronts, and back-office inventory into a single source of truth for seamless omnichannel retail.
The pattern
What we hear from retailers
Overselling out-of-stock items
Your Shopify store says you have 10, but the warehouse actually has 0. Customers get refund emails instead of tracking numbers.
Manual bank reconciliations
Tying out daily deposits from Stripe, PayPal, and physical terminals to your GL takes hours every week.
Fragmented customer data
In-store purchases and online orders live in different tools, which makes a single view of each customer hard to build.
After
After Business Central is live
Omnichannel inventory sync
Every channel sells from the same item records: the Shopify Connector publishes stock from the locations you choose on a scheduled sync, and Bitta Retail POS sells those items inside Business Central.
Payment and bank reconciliation
Deposits reconcile faster: bank statements import into the payment reconciliation journal, rules suggest matches with a confidence level, and Shopify Payments payouts arrive through the connector.
Customer records across channels
Store and online sales build one customer history: the Shopify Connector matches customers by email and phone, and anonymous or point-of-sale orders go to a default customer.
Point of sale inside Business Central
Stores run the register inside Business Central with Bitta Retail POS, our app on Microsoft Marketplace, taking cards on Stripe Terminal readers, or bring Shopify POS orders in through the Shopify Connector.
Gift cards, refunds and tenders on the ledger
Every tender and refund lands on its own G/L or bank account. Shopify gift cards, refunds and cash rounding map to designated accounts, so a trading day reconciles.
Next steps
Plan your next step
FAQ
Frequently asked questions
Does Business Central include a point of sale?
Not as a standard module. The options are a POS app that runs inside Business Central, such as our Bitta Retail POS on Microsoft Marketplace, or a separate POS whose sales arrive through an integration, such as Shopify POS through Microsoft's Shopify Connector. The right choice depends on store count, hardware, card processing and who owns pricing. Some POS configurations require Business Central Device licenses, so we confirm licensing during scoping.
How does the Shopify Connector work with Business Central?
Microsoft's Shopify Connector is preinstalled for new Business Central sign-ups. It synchronizes products, prices, inventory by location, customers and orders, including Shopify POS and B2B orders, plus fulfillments, transactions and Shopify Payments payouts. It supports more than one store, each with its own setup. Synchronization runs through the job queue, so we agree frequencies, product ownership and exception handling, and test refunds and partial fulfillments before launch.
Can we manage inventory across stores, warehouses and online channels?
Yes. Each store or warehouse is a location in Business Central, with transfer orders to move stock between them. The Shopify Connector publishes inventory from the locations you select to the matching Shopify locations. We design the location structure, decide which locations feed which channel, and test transfers, store returns and counts so the stock each channel sees reconciles to the ledger.
How are gift cards and split payments handled?
For Shopify orders, the connector imports sold gift cards as G/L account lines and applied gift cards as payment transactions, including orders paid partly by gift card and partly by card. In Business Central, each tender should map to a payment method and a G/L or bank account so daily deposits reconcile. For Bitta Retail POS, tenders are configured in the app, with Stripe Terminal as the integrated card provider and an external card tender for other terminals.
Can you connect other e-commerce platforms or marketplaces?
Yes, as scoped integration work. Shopify has Microsoft's connector; other storefronts and marketplaces typically need a Microsoft Marketplace app, middleware or a custom integration through Business Central APIs. We define the owning system for products, prices and inventory, map orders, refunds and fees, and list subscription and monitoring costs separately in the proposal.
How does a retail engagement start?
With a free discovery call on your stores, channels, tenders and current systems. Where deeper analysis is needed, we agree a paid assessment first. The written proposal then sets deliverables, acceptance criteria, exclusions, milestone dates and a fixed price before build work starts. Typical implementations take 8 to 16 weeks; multiple storefronts and store rollouts can push toward the back of that range. Published bands begin at $28,500, and every implementation includes 30 days of hypercare.