Frequently asked questions.

You talk to the senior delivery team — the same people who would build your project, not a sales layer. We run a discovery call to understand your processes, systems, and data, then send a written fixed-price proposal within five business days. The scope and the price arrive together, in writing, before any work begins.

For most businesses hitting QuickBooks' limits — multi-entity consolidation, inventory depth, approval workflows, audit trails — Business Central is the natural step up, and with QuickBooks Desktop being wound down, many companies are making the move now. QuickBooks-to-Business-Central migration is one of our core services: we map your chart of accounts, migrate open AR/AP and historical balances, and train your team before go-live.

We deliver remotely across the United States and Canada — discovery, build, training, and go-live all run remote-first. On-site visits are available for key milestones when a project genuinely needs them, but they are not the default.

Microsoft sets the list pricing: Business Central Essentials is $80 per user per month, Premium is $110, and Team Members — read-mostly seats for the wider team — are $8. As a Microsoft Cloud Solution Provider we deliver those licenses at the same published rates on one consolidated monthly invoice, alongside Microsoft 365 and Power Platform when needed.

Neither. License pricing is Microsoft's published list rate — no markup from us, and no reseller can honestly promise a volume discount below it. Where we save you money is right-sizing: putting full Essentials or Premium seats only where they are needed and using $8 Team Member seats for everyone else, before you sign.

Because a dollar figure without a scope is a guess, and guesses become disputes. Implementation, AL development, and integration work are quoted fixed-scope, fixed-price after a discovery call — the written proposal puts the deliverables and the price on the same page. Ongoing support is sized in hours per month, with the rate set in your retainer agreement.

Yes. Licensing-only CSP relationships are welcome, and we can transition existing subscriptions from Microsoft direct or another CSP partner without data loss — same tenant, same users, same licenses, just a new billing and support relationship. Many customers start with licensing and bring us in for project work later.

Typical go-live is 8–16 weeks depending on scope, integrations, and data complexity. We set a firm go-live date in the proposal and track to it — you are never left guessing where the project stands.

Yes. We migrate from QuickBooks, NetSuite, SAP Business One, and legacy or spreadsheet-based systems. Migration scope — master data, open documents, historical balances — is defined in the proposal, and we validate the migrated data with your team before cutover.

It goes through an explicit change order — a written description of the added work and its price, never a surprise line on an invoice at the end of the month. Change orders are sent by email and approved or declined in one click, and everything is tracked in the customer portal alongside the original statement of work.

Yes. Role-based user training is part of every implementation — finance, operations, and warehouse users each learn their own workflows, and power users and admins get extended sessions on larger projects. Go-live is followed by a hypercare period (30 days standard) while your team settles in.

Ongoing work runs on a monthly retainer anchored in hours — from 5 hours per month for steady-state tenants, scaling up for multi-integration environments with active development. Every retainer customer gets a private portal for submitting tickets, tracking status, approving SOWs and change orders, and downloading invoices. You can also reply by email — replies thread into the ticket automatically.

Response SLAs are set per retainer tier in your agreement, and every tier includes same-business-day acknowledgment on priority issues. For new inquiries, a senior team member replies within one business day.

Yes — we regularly pick up tenants implemented elsewhere, including the AL customizations that came with them. Onboarding starts with a tenant health check so both sides know the starting state, then support runs on a normal retainer.