// bitta apps · services
Business Central Support & Managed Services
Support for your live Business Central environment, including tenants delivered by another partner. Start with a review, then agree priorities, coverage and a monthly retainer.
A posting error at month-end, a failed order import or an extension that blocks an update needs an accountable owner. We support live Business Central environments through an agreed backlog and retainer, with a private customer portal for tickets, scope approvals and invoices. If you are changing partners, we review the tenant and delivery dependencies first, then agree what transfers, what needs remediation and when support responsibility changes hands.
What does the retainer cover?
Break/fix
Posting errors, permission issues, environment problems and failed integrations, triaged against agreed priorities and response targets. Resolution depends on the cause and any Microsoft or third-party dependency.
Enhancements
Small AL tweaks, new reports, revised approval flows, and configuration changes, scoped inside the retainer hours.
Monitoring
Agreed integration checks, job queue alerts and telemetry review, with named escalation owners and a documented monitoring frequency. Coverage is defined in the agreement.
Advisory
Regular check-ins with your senior team on roadmap, upgrades, licensing, and what's coming in the next Business Central release wave.
User support
Guidance for power users, refresher training on new modules, and help for new hires joining the system.
How we work
- 01
Establish the starting condition
Review tenant access, extensions and source-code ownership, integration credentials, licensing contacts, open incidents and upcoming updates. Record missing documentation and risks before accepting support ownership.
- 02
Agree the handover
Define a transition date, access permissions, ticket priorities, coverage hours and escalation contacts. Keep licensing transfer and technical support transfer as separate decisions, with the current partner involved where required.
- 03
Steady-state support
Your team sends tickets; our team triages, resolves, and reports on work and hours consumed. Test changes in a sandbox before agreed production releases.
- 04
Quarterly reviews
Review recurring incidents, upcoming updates and planned enhancements. Larger remediation or development work receives its own written scope and approval.
Frequently asked
Can we start with a health check instead of a retainer?+
Yes. The paid Business Central Health Check starts at $4,750, with larger environments quoted up to $6,500. It reviews the agreed tenant, extension and integration scope and delivers written findings with priorities. Remediation and ongoing support are separate commitments. A free discovery call helps establish which starting point fits. Health Check scope and support transition →
What does ongoing Business Central support cost?+
Published monthly retainers start at $950 for Standard and $3,600 for Premium. Confirm included hours, priorities, coverage and exclusions in your agreement. Third-party subscription fees, major upgrades or remediation projects are separately scoped where applicable. Support plans and pricing →
Do we need to move our licenses when changing support partners?+
Technical support and licensing are separate workstreams. We review your subscription commitments, administrator access and existing partner arrangements before recommending changes. A support handover does not itself move licenses, third-party contracts or ownership of custom source code. Licensing and CSP services →
Do you have a customer portal for tickets?+
Yes. Every retainer customer gets a private portal for submitting tickets, tracking status, reviewing SOWs, approving change orders, and downloading invoices. Customers can also reply by email. Replies thread back into the ticket automatically.
What's the SLA?+
Response SLAs are set per retainer tier based on your uptime needs. All tiers include same-business-day acknowledgment for priority issues.
Do you support environments you didn't implement?+
Yes. We regularly pick up Business Central tenants implemented by other partners. Onboarding starts with the Business Central Health Check, a senior review of your tenant, extensions, and performance with written findings, so both sides know the starting state. How the Health Check works →
Can we scale the retainer up or down?+
Yes. Retainer size is reviewed quarterly and can move up or down based on actual consumption and upcoming work.