// bitta apps · services
Support & Managed Services
Ongoing Business Central support on a single monthly retainer — your delivery team, your queue, your roadmap.
Once Business Central is live, the questions don't stop: a posting error on a busy month-end, a new integration that needs a tweak, a user who needs a tailored permission set, a slow report that needs tuning. Our support service covers all of it under a single monthly retainer — with a senior delivery team on every engagement, a shared customer portal for tickets and SOWs, and a quarterly roadmap for continuous improvement.
What does the retainer cover?
Break/fix
Posting errors, permission issues, environment problems, and failed integrations — triaged and resolved against an SLA.
Enhancements
Small AL tweaks, new reports, revised approval flows, and configuration changes — scoped inside the retainer hours.
Monitoring
Integration health checks, job queue monitoring, and telemetry review — so failures are caught before users report them.
Advisory
Regular check-ins with your senior team on roadmap, upgrades, licensing, and what's coming in the next Business Central release wave.
User support
Guidance for power users, refresher training on new modules, and help for new hires joining the system.
How we work
- 01
Onboarding
We review your tenant, extensions, integrations, and current pain points — then agree on SLAs and retainer scope.
- 02
Steady-state support
Your team sends tickets; our team triages, resolves, and reports weekly on what was done.
- 03
Quarterly reviews
Retrospective on incidents, upcoming Business Central releases, and enhancements queued for the next quarter.
- 04
Roadmap execution
Larger items graduate into scoped projects under Implementation or AL Development — not charged against the retainer.
Frequently asked
Do you have a customer portal for tickets?+
Yes. Every retainer customer gets a private portal for submitting tickets, tracking status, reviewing SOWs, approving change orders, and downloading invoices. Customers can also reply by email — replies thread back into the ticket automatically.
What's the SLA?+
Response SLAs are set per retainer tier based on your uptime needs. All tiers include same-business-day acknowledgment for priority issues.
Do you support environments you didn't implement?+
Yes. We regularly pick up Business Central tenants implemented by other partners. Onboarding starts with the Business Central Health Check — a senior review of your tenant, extensions, and performance with written findings — so both sides know the starting state. How the Health Check works →
Can we scale the retainer up or down?+
Yes. Retainer size is reviewed quarterly and can move up or down based on actual consumption and upcoming work.